B2B
sales team
Although we are mainly an e-commerce company, presence in brick-and-mortar world is as important for us. And this connection with real world is mainly in hands of B2B Department. They take care of strategic partnerships with relevant nationwide or multinational chains, through which we are again a step closer to our customers. From striking deals with our partners, through setting pricing policies and managing all kinds of special offers all the way to making sure we get a corresponding representation inside stores, B2B Department is the guardian of BBG brand position in the real world.
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Customer
support
team
We are strong believers in customer relations – and our customer support team embodies this ideal. Native speakers from every country we operate in provide daily e-mail and phone support to our clients. They are “shop assistants” of online sales – helping with everything from choosing the right product and providing more details, to assisting with claim process or warranty service. The distinct feature of our customer support is a strong focus on sales – customer support is one of our strongest sales channel, not just because of people preferring to order via phone, but also thanks to agents being actively incentivized to close the sales when in direct contact with customers.
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Finance
team
Here lie the dragons keeping an eye on our pile of gold. Taking care of all bookkeeping (invoicing, issuing credit notes, etc.), making sure all the paperwork is in order and keenly guarding the influx and outflow of resources within the company is the part of their reputed job. But much more importantly, the Finance Department helps us with decision-making and flow of critical information on every level: monitoring the economic situation and providing crucial data for all matters, ranging from the company strategy and process setup, all the way to the economy of shipping.
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HR & Office
management
team
Our HR and Office management teams could be nicknamed “people & culture department”. HR, in addition to being in charge of all the hiring and employee life cycle within company, serves as a strategic partner to managers. They are also a communication intermediary between the management and employees, having the perfect position to drive business forward.
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IT
team
As a e-commerce company, IT department is a true backbone of all our operations. With main task of maintaining and upgrading our infrastructure, the IT are responsible for smooth experience for people – both customers on our e-commerce platforms and working experience for our employees, while also managing dozens of third-party solutions, such as accounting software Pohoda or CMR tool Metaapp, keeping everything up-to-date and compatible. Our internal team consists of programmers, administrators, database specialists and IT coordinator, to cover needs of 10+ divisions and more than 120 people.
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Logistic
team
Around a dozen trucks full of BBG products leave German Kamp Lintfort every day. Making sure they all end up in right places in shortest amount of time is no small feat, and our Logistics department does just that. In hands-on part, they track packages from Germany, manage their delivery into distribution centres in CEE, and forward the shipments to local courier services in your country. And after that comes the “bigger picture” of their job – using data collected from thousands of deliveries to make strategic decisions about the best ways to get packages into the right hands, while optimizing costs and delivery times.
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Marketing
team
3 marketing teams take care of you all the way from hearing words Klarstein or Blumfeldt for the
first time, until the product is delivered to your door:
Branding tells you the story of the world we want to bring to life - world of great
design at
affordable prices – and makes you remember us.
Performance makes sure that you are informed about best deals we offer when you
need them, through
Google and Facebook ads and price comparison sites.
And CX team makes sure your experience from order to delivery is as smooth as
possible.
Sales
team
With several dozens of online shops all around Central and Eastern Europe, our online sales
department has crucial role in the company.
First of 2 teams, Content team makes sure that every single one of our 3500+
product pages includes
everything you need - manuals, up-to-date information, right prices and all of that in 8 languages.
Another team is Category management, and it is actually as important as it sounds.
Our colleagues
here are setting pricing policies, plan future sales, manage seasonal offers and make sure we are
stocked up on right items at right time of the year.
Warehouse
and service
team
From a single kettle to the truckloads of goods, our warehouse staff covers it all. B2B as well as
B2C orders are shipped from our warehouses in Kamp Lintfort (DE) and Senec (SK). A team of skilled
warehouse managers handles both the receipt of goods and their timely preparation
for future
shipment by our shipping partners.
Our service department full of high-skilled technicians resolves any claims and
repairs from the whole Central and Eastern Europe.
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